This Privacy Policy explains how Hutchins Psychology Services Ltd (“we”, “our”, or “us”) collects, uses, and protects personal information through our website www.hutchinspsychology.co.uk and during the delivery of our services. We are committed to protecting your privacy and handling all personal data in accordance with data protection law.

1. Who We Are

Hutchins Psychology Services Ltd provides online psychological therapy, EMDR supervision, and professional development services. We are registered in the United Kingdom and act as the Data Controller for the information we collect.

If you have any questions about this policy or how your information is handled, please contact:
Email: info@hutchinspsychology.co.uk

2. The Information We Collect

We collect and process personal data that you provide to us directly when you:

• Complete our contact or booking forms

• Send us an email or enquiry

• Register for a workshop or supervision session

• Provide personal information as part of a clinical or professional service

The types of data we may collect include:

• Name, email address, and contact details

• Professional role and organisation (for supervision or training)

• Health-related or sensitive information (for therapy clients only)

• Payment and billing details (for invoicing)

• Any additional information you choose to share

3. How We Use Your Information

We use personal data to:

• Respond to enquiries and manage bookings

• Deliver therapy, supervision, and training services

• Maintain accurate administrative and financial records

• Communicate updates and information about sessions or workshops

• Comply with professional, legal, and ethical requirements

We only process personal information when we have a lawful basis for doing so, including contract performance, legal obligations, or your explicit consent.

4. Special Category (Sensitive) Data

As part of therapy or supervision, we may collect special category data such as information about mental health or wellbeing. This data is handled with the highest level of confidentiality and stored securely in compliance with HCPC, BABCP, and BPS professional standards. We will always obtain your explicit consent before processing this type of information.

5. Data Storage and Security

All electronic data is stored securely using encrypted and password-protected systems. We use reputable third-party platforms (such as secure email and video conferencing services) that comply with UK GDPR. Only authorised staff have access to your information.

6. Sharing Your Information

We will never sell or rent your personal data. Your information is only shared when necessary for the delivery of services, for example:

• With professional bodies or insurers when legally required

• With relevant emergency or safeguarding services if there is a serious risk of harm

• With third-party providers such as payment processors or booking platforms, who are bound by strict confidentiality agreements

7. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy.

• Clinical records are typically kept for 7 years in line with HCPC and BPS guidance.

• Professional supervision and training records may be kept for up to 5 years.
  After these periods, data is securely deleted or anonymised.

8. Your Data Protection Rights

You have the right to:

• Access a copy of the personal data we hold about you

• Request corrections to inaccurate information

• Request deletion of your data where appropriate

• Withdraw consent for processing (where applicable)

• Object to or restrict certain types of processing

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

To exercise your rights, please contact us at info@hutchinspsychology.co.uk.

9. Cookies and Analytics

Our website uses cookies to ensure functionality and improve your experience. Some cookies are essential, while others help us analyse site traffic anonymously through tools like Google Analytics. For full details, please refer to our Cookie Policy.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal or operational changes. Any updates will appear on this page with a revised “last updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:
Hutchins Psychology Services Ltd
📧 info@hutchinspsychology.co.uk
🌐 www.hutchinspsychology.co.uk